Shipping Policy

We send out our orders within 24 hours. This can be 7 days a week or Mon-Fri depending on your specific location and other logistical variables.

You should expect to receive your order within 2-5 business days.

Customs / duty charges are not applicable.

The cost of your shipping is automatically calculated upon checkout.

We have stock in the USA, Canada, Australia, Europe, UK, Japan & Singapore. We also ship Worldwide!

We are continually expanding so please contact us to see if your country now has local stock.


Refund Policy

It is our upmost priority to ensure our customers have the best overall experience possible!

So we are happy to say we offer a full money back guarantee policy for all returns!

Please note that the item must unopened and in its original condition.

Contact our customer services department to get a free shipping label.

Returns are valid for a minimum of 30 days from the date of sale or 7 days after receiving the item (which ever gives you the most amount of time).

If anything is unclear or you have more questions feel free to contact our friendly customer support team via info@aeternum.site

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