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FAQs

Product & Quality

Are you the manufacturer of your supplements?

Yes. We proudly manufacture our own supplements. Each ingredient is carefully sourced from trusted suppliers worldwide, third-party tested in the US, and then packaged in the US under strict quality and safety standards.

Are your supplements third-party tested?

Absolutely! We believe this should be introduced as legal standard to sell supplements. Every supplement is tested by independent, accredited laboratories for purity, potency, and safety. For full transparency, you can find each product’s third-party certification displayed in the product images on our website. You will not find higher purity than our products anywhere in the world.

Are your supplements vegan or allergen-free?

Yes! All our products are vegan, non-GMO, and free from gluten, soy, dairy, and artificial additives. You’ll see the “Free From” list on each product page.

Where are your ingredients sourced from?

We partner with trusted suppliers worldwide and only use raw materials that meet strict quality standards. Every batch is tested before it reaches you.

Do your supplements contain fillers or additives?

No. We only use active ingredients and essential excipients needed for capsule integrity—nothing unnecessary.

Orders & Payments

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods depending on your region.

Can I change or cancel my order?

Yes, as long as your order hasn’t shipped yet. Please contact our support team immediately for assistance.

Do you offer subscription discounts?

Yes, we offer a subscription program for many of our products with automatic deliveries and exclusive discounts.

Shipping & Delivery

Do you ship internationally?

Yes, we ship to customers all over the world! Delivery times vary by region, and we’ll provide tracking details as soon as your order has been dispatched.

How long does shipping take?

US, UK, Canada, Australia, Hong Kong & EU: Typically 1–3 business days (we are domestic in all of these countries).


Other international locations: Usually 4–7 business days (depending on customs clearance). The location we send from varies depending on your location.

Will I have to pay customs duties or import taxes?

No :) We cover all customs duties and import taxes for you. The price you see at checkout is the final price you’ll pay. Just simply communicate with us to let us know the price we need to reimburse you.

Do you offer free shipping?

Yes, free shipping is available on orders over a certain threshold depending on your country.

Returns & Guarantee

What is your return policy?

We stand behind our products with a 100% satisfaction guarantee. If you’re not happy, return your order within 30 days for a full refund.

Science & Transparency

How do I know which supplement is right for me?

We provide detailed guides and scientific breakdowns for each supplement. If you’re still unsure, you can reach out to our team for personalized advice.

Do you publish your test results?

Yes, each product page includes links to its latest third-party test certificates so you can review purity and potency results yourself.

Are your supplements FDA approved?

Dietary supplements are not FDA-approved, but we comply with FDA regulations and manufacture under Good Manufacturing Practices (GMP).

Rewards & Loyalty

How do I earn points?

You earn points every time you have a successful transaction with us. Accumulate enough points to turn it into amazing rewards.

How do I redeem my points?


We’ve made a simple step-by-step tutorial for you. Click here to view the full guide (or use the Rewards button at the bottom-right of our site).

Where can I check my available rewards?

Just log in and open the Rewards dashboard via the “Refer & Earn” button.

Do rewards expire?

Rewards don’t expire unless stated during special promotions.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

Or simply email us at info@aeternum.site