FAQs
Product & Quality
Are you the manufacturer of your supplements?
Are you the manufacturer of your supplements?
Yes. We proudly manufacture our own supplements. Each ingredient is carefully sourced from trusted suppliers worldwide, third-party tested in the US, and then packaged in the US under strict quality and safety standards.
Are your supplements third-party tested?
Are your supplements third-party tested?
Absolutely! We believe this should be introduced as legal standard to sell supplements. Every supplement is tested by independent, accredited laboratories for purity, potency, and safety. For full transparency, you can find each product’s third-party certification displayed in the product images on our website. You will not find higher purity than our products anywhere in the world.
Are your supplements vegan or allergen-free?
Are your supplements vegan or allergen-free?
Yes! All our products are vegan, non-GMO, and free from gluten, soy, dairy, and artificial additives. You’ll see the “Free From” list on each product page.
Where are your ingredients sourced from?
Where are your ingredients sourced from?
We partner with trusted suppliers worldwide and only use raw materials that meet strict quality standards. Every batch is tested before it reaches you.
Do your supplements contain fillers or additives?
Do your supplements contain fillers or additives?
No. We only use active ingredients and essential excipients needed for capsule integrity—nothing unnecessary.
Orders & Payments
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods depending on your region.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, as long as your order hasn’t shipped yet. Please contact our support team immediately for assistance.
Do you offer subscription discounts?
Do you offer subscription discounts?
Yes, we offer a subscription program for many of our products with automatic deliveries and exclusive discounts.
Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
Yes, we ship to customers all over the world! Delivery times vary by region, and we’ll provide tracking details as soon as your order has been dispatched.
How long does shipping take?
How long does shipping take?
US: Typically 2–5 business days.
UK, Canada, Australia, Hong Kong & EU: Typically 1–3 business days (we are domestic in all of these countries).
Other international locations: Usually 4–7 business days (depending on customs clearance). The location we send from varies depending on your location.
Will I have to pay customs duties or import taxes?
Will I have to pay customs duties or import taxes?
No :) We cover all customs duties and import taxes for you. The price you see at checkout is the final price you’ll pay. Just simply communicate with us to let us know the price we need to reimburse you.
Do you offer free shipping?
Do you offer free shipping?
Free shipping is available on eligible orders over US$150 (USD). For Canadian checkouts, this means the Canadian-dollar equivalent of US$150, not C$150. Shopify calculates the currency conversion and final eligibility at checkout, so the CAD equivalent can change. If a shipping charge looks unexpected, contact info@aeternum.site with your order number so we can check it.
Which countries do you have stock in?
Which countries do you have stock in?
We have stock in USA, UK, Europe, Canada, Australia, Hong Kong, Japan, Philippines & Singapore. We also ship Worldwide!
Returns & Guarantee
What is your return policy?
What is your return policy?
If you are not happy with your purchase, we accept returns within 30 days from the date of purchase for a full refund.
Contact info@aeternum.site for return instructions and a free return shipping label.
We process your refund as soon as we receive your return. The time it takes for the refund to appear in your account depends on your bank or credit card provider and their own processing times.
Read our full Shipping & Returns policy. Purchases processed by ClickBank are subject to the refund terms applicable to your ClickBank order.
Science & Transparency
How do I know which supplement is right for me?
How do I know which supplement is right for me?
We provide detailed guides and scientific breakdowns for each supplement. If you’re still unsure, you can reach out to our team for personalized advice.
Do you publish your test results?
Do you publish your test results?
Yes, each product page includes links to its latest third-party test certificates so you can review purity and potency results yourself.
Are your supplements FDA approved?
Are your supplements FDA approved?
We comply with FDA regulations and manufacture under Good Manufacturing Practices (GMP).
Rewards & Loyalty
How do I earn points?
How do I earn points?
You earn points every time you have a successful transaction with us. Accumulate enough points to turn it into amazing rewards.
How do I redeem my points?
How do I redeem my points?
We’ve made a simple step-by-step tutorial for you. Click here to view the full guide (or use the Rewards button at the bottom-right of our site).
Where can I check my available rewards?
Where can I check my available rewards?
Just log in and open the Rewards dashboard via the “Refer & Earn” button.
Do rewards expire?
Do rewards expire?
Rewards don’t expire unless stated during special promotions.
Still looking for answers?
Or simply email us at info@aeternum.site